MICHR: Contextual Inquiry and Project Management

With three other graduate students in a semester-long course project, I conducted contextual inquiry to improve the way that the Michigan Institute for Clinical and Health Research (MICHR) collects information on alumni from their program.  In order to do this, we met with stakeholders in MICHR on multiple occasions, observed and recorded the ways in which they worked, and interviewed them during the process.  As a group we coded their responses into themes and created an Affinity Wall, forming higher-level themes.  Using these insights, we provided MICHR with a report detailing our findings and recommendations to improve their workflow process.

NOTE:  This report is available upon request.

Team Members: Lawrence Chang, Ryan Collins, Gerald Shaeffer, and Jenny Vanderlist


December 2013


Michigan Institute for Clinical and Health Research (MICHR)


User experience researcher, interviewer, shared in project management