Bringing a Qualitative Perspective to Data Modeling: Improving Pharmacy Wait Times

The efficient delivery of high-quality care can be a key indicator to patient satisfaction in medical settings.  In this project, I worked with a team of analysts to provide suggestions to assist a major East Coast hospital decrease the wait time at a pharmacy for medication.  To do this, I preformed a Contexual Inquiry with pharmacy technicians, taking detailed notes and observations on employee actions, attitudes, and thoughts as they preformed their work.  I then collaborated with a data scientist who modeled employee behavior, to determine the optimal layout of the pharmacy laboratory, and placement of workers to greatly reduce pharmacy wait times.

Collaborator:  Ryan Gillard